Active Sports Clubs in Scotts Valley, California

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• Troy Philis

  Posted Jun, 12 2019

  Promised extra vouchers for premium services such as massage for prepaying a year. Once they had our money nobody knew anything about it. That's the way it is with this place. If you need to find out something, the only person that can handle it is not there. My wife would have liked to have used the vouchers we did have for a massage, but said there was never a masseuse available the times she went in, which was after work and on weekends. Tried to cancel membership and ask for a refund a few months after we signed up. Not a surprise that giving money back is against their policy, but our memberships weren't cancelled and I wasn't informed that I needed to do anything else to cancel. After the year prepayment was gone they started hitting my credit card, despite the fact I had not been there for at least 6 months. Hey, if that's the way they need to make money, they are probably covered by the contract, but they also only deserve one star for ethics and poor quality of service.

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